Shipping Policy
At The Dusky Muse, we strive to ensure that every order reaches you safely, securely, and on time. Please review our shipping policy below.
Shipping Methods
- Domestic Orders: All orders are shipped through registered domestic courier services and/or Speed Post, depending on the delivery location.
Processing & Delivery Timeline
- Orders are generally processed and dispatched within 5–10 business days, or as per the delivery timeline communicated at the time of order confirmation.
- Once dispatched, delivery timelines are subject to the schedules and serviceability of the respective courier or postal service.
Damaged Product Returns
If you receive a damaged product, you must notify us within 24 hours of receiving your order by emailing us at theduskymuse@gmail.com.
Please include:
- Your Order Number
- Clear photographs and/or videos of the damaged product
- A brief description of the issue
Our team will review your claim and, if approved, will share the return instructions. The refund will be initiated only after the returned product has been received and successfully inspected by our team.
Claims raised after 24 hours of delivery may not be eligible for review.
Shipping Liability
While we make every effort to dispatch your order within the committed timeline, The Dusky Muse is not responsible for delays caused by courier companies, postal authorities, weather conditions, or any unforeseen circumstances beyond our control.
Our responsibility is limited to handing over your order to the designated courier or postal service within the agreed dispatch timeframe.
Need Assistance?
For any questions regarding your shipment, delivery, or order status, please get in touch with us:
Email: theduskymuse@gmail.com