Frequently Asked Questions (FAQs)

1. Are your products made using responsible fibers?

Yes. We thoughtfully incorporate sustainable materials such as pure cotton, bamboo fabrics, and responsibly sourced textiles into our products. We continuously strive to make both our products and packaging more environmentally conscious.

2. Do you offer customized gift packaging?

Yes. We offer curated gift hampers and gift-ready packaging for special occasions, including birthdays, anniversaries, weddings, return gifts, festive gifting, and corporate events.

Simply email us at theduskymuse@gmail.com, and our team will get back to you within 24 hours to discuss your requirements.

3. Can I customise products with my company logo?

Absolutely. We offer branding and product customisation for bulk and corporate orders. Whether you're looking for employee gifts, event giveaways, or branded merchandise, we'd be happy to help.

Please get in touch with us to discuss your requirements by emailing us at theduskymuse@gmail.com

4. Do you ship across India and internationally?

Yes, we currently deliver across PAN India to most serviceable PIN codes.

At the moment, international shipping is not available through our website. However, we may be able to accommodate international orders on special request. Please note that international shipping charges will vary based on the destination and order size.

5. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details. You can use the tracking link provided to monitor your shipment until it reaches you.

6. What should I do if I receive a damaged product?

We're sorry if your order didn't arrive in perfect condition.

Please contact us within 24 hours of delivery and share your order number along with clear photographs or an unboxing video of the damaged product. Our team will review your request and assist you with a replacement if applicable.

7. Can I return or exchange my order?

We do not accept returns or exchanges for products unless they are received in a damaged condition. For more information, please refer to our Return & Refund Policy.

8. How can I contact The Dusky Muse?

We're always happy to help.

You can reach us through:

We aim to respond to all enquiries within one business day.

9. Do you launch new collections regularly?

Yes. We regularly introduce new designs, fresh colorways, and limited-edition collections throughout the year.

Follow us on Instagram and subscribe to our newsletter to be the first to know about new launches, exclusive collections, and special offers.