At THE DUSKY MUSE, we aim to provide a hassle-free shopping experience. Our cancellation and refund policy is designed to support our customers while ensuring smooth order processing.

Cancellations:

• Requests may not be accepted if the order has already been communicated to vendors/merchants and shipping has been initiated.
• Perishable items (e.g., flowers, food) cannot be cancelled. Refunds or replacements may be considered only if product quality is found to be unsatisfactory.

Damaged or Defective Products:

• If you receive damaged or defective items, report the issue to our Customer Service Team within 15 days of receipt via the whatsapp icon below.
• The merchant will verify the claim before approval.
• Refunds for damaged products are processed only with valid proof of damage. No exceptions will be made.

Products Not as Expected:

• Product received may not match the exact output as per images on the website.
• In case of a complaint, our team will review your complaint and take appropriate action.

Refund Processing:

• Approved refunds will be processed within 6-8 business days.

Contact Us: For all damage or refund-related inquiries, email: theduskymuse@gmail.com